Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be a physical product (paperback book) in the same condition that you received it, unused and undamaged, in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@getdrivenpublishing.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at contact@getdrivenpublishing.com.

Restocking fees

We do not charge restocking fees on any order. Returns accepted under this policy are refunded in full.

Digital products (ebooks and downloads)

Digital products are final sale and cannot be returned or refunded once the download link or file has been delivered, because a digital file cannot be returned in the way a physical item can. If your download link fails, the file is corrupted, or you received the wrong title, contact us at contact@getdrivenpublishing.com and we will replace the file or refund the purchase.

Subscriptions

We do not sell subscriptions or recurring memberships. Every purchase on this store is a one-time purchase, so there is nothing to cancel and no recurring charge will ever be made to your payment method.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Digital products, as described above, are non-returnable. Gift cards are non-returnable. All other items sold on this store are physical books and are returnable under the terms above.

Exchanges

The fastest way to get the title you want is to return the item you have, and once the return is accepted, place a separate order for the new one.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and undamaged, in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@getdrivenpublishing.com.